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Save password setting not retained
SYMPTOMS
When you connect to your Internet service provider (ISP) to retrieve messages from a Post Office Protocol 3 (POP3) server, your password is not retained even though you chose to save the password. Attempts to reenter the correct password fail to resolve the behavior.
CAUSE
This behavior occurs if the registry contains incorrect information for the Protected Storage System Provider subkey for the user account.
RESOLUTION
The following resolution should not be used unless all other relevant password troubleshooting has been tried.
To resolve this behavior, remove the user account information from the Protected Storage System Provider subkey. Then, reenter your password options. To do this, follow the steps for your operating system. Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.
To resolve this behavior, remove the user account information from the Protected Storage System Provider subkey. Then, reenter your password options. To do this, follow the steps for your operating system. Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.
Scroll down for solutions...
Microsoft Windows 2000
| 1. |
Click Start, and then click Run. |
| 2. | In the Open box, type regedt32, and then click OK. |
| 3. | Locate and then click the following registry key:
HKEY_CURRENT_USER\Software\Microsoft\Protected Storage System Provider
|
| 4. | On the Registry menu, click Save Key. |
| 5. | In the Save in box, select a location where you want to save the .reg file. |
| 6. | Type a file name in the File name box, and then click Save. |
| 7. | On the Registry menu, click Exit. |
Microsoft Windows XP
| 1. | Click Start, and then click Run. |
| 2. | In the Open box, type regedit, and then click OK. |
| 3. | Locate and then click the following registry key:
HKEY_CURRENT_USER\Software\Microsoft\Protected Storage System Provider
|
| 4. | On the File menu, click Export. |
| 5. | In the Save in box, select a location where you want to save the .reg file. |
| 6. | Type a file name in the File name box, and then click Save. |
| 7. | On the File menu, click Exit. |