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Modem not working
The first thing to do is make sure your modem is switched on and, if it is an external modem, the correct lights appear (see manufacturers handbook). Also check you have not installed another device recently which could have caused the issue.
The details below are generic, for more detailed advice you may wish to contact either the manufacturer of the modem or your Internet Service Provider (ISP). Also before proceding please make sure you have all the connection details for your ISP to hand as you may need to set up your connection again.
Windows XP is generally very good at finding hardware. Visit the web site for the manufacturer of the modem and ensure you have the correct drivers for your modem. The drivers are the software which communicates between XP and the modem.
Once you have the correct drivers then usually the best way to fix a problem like this is to remove the device from XP. To do this follow these instructions:
- Click on "Start" -> "Control Panel"
- Depending on the view you will either see "Phone and Modem Options" or "Network and Internet Connections" select the option available. If selected "Network and Internet Connections" you should now see "Phone and Modem Options" on the left under the "See Also" box.
- Once in the Phone and Modem Options" select the "Modems" tab.
- You should now see your modem listed and have the option to remove it.
Once the modem has been removed, reboot XP and Windows should find the device. You can reinstall the device drivers which you obtained earlier. If the device is not found then it may be something else is using the port, if so please reply and instructions can be sent through.