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Hyperlinks not working in Outlook Express

Have you noticed when you try and click on a hyperlink in an email in Outlook Express nothing happens. This could be a number of reasons:

  • Virus Software is preventing links from opening
  • Default Browser is not set correctly
  • Windows File Association for web pages could be wrong


Lets take each of these possible problems and see how we can possibly resolve the issue with links in emails not working.


Virus Software

The first thing to ask is have you recently installed new virus software or Popup blocker or Spam prevention software? If so has it started happening since installing this software. It could also be that there has been an update to the software which now disables links in Outlook Express.

To test this, temporarily disable your virus scan software and test the links again. If it does appear to be this then search the support site for the software you have installed. They should give you details on how to reactivate this option.


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You don't have a default browser set

Generally people use Internet Explorer as their default browser, although others are freely available to download. Below are instructions on how to set Internet Explorer as your default browser:

  1.   Click Start, point to Settings, and then click Control Panel.

  2.   Double-click the Internet or Internet Options icon, and then click Programs.

  3.   Make sure that the Internet Explorer should check to see if it is the default check box is selected, click Apply, and then click OK.

  4.   Open Internet Explorer, and then click Yes when you receive the following prompt:

Internet Explorer is not currently your default browser. Do you wish to make it the default?
When you click on a link you should Internet Explorer should open.
File Association for web pages could be wrong
With all files on your system Windows needs to know which application to run to open the file. For example the ".doc" file extension would open Microsoft Word if you had Word installed on your PC. The same is with web pages, Windows needs to know that for certain pages it needs to open your browser. To change this follow these steps:


1. Click Start, point to Programs, point to Accessories, and then click Windows Explorer.


2. Click Tools, click Folder Options, and then click File Types.


3. In the Registered File Types box, click URL:File Transfer Protocol, and then click Advanced.


4. In the Actions box, click Open, and then click Advanced.


5. The Application Used To Perform Action box may display the path to your Web browser as a short file name or as an incorrect path. Type the path to your Web browser with the full file name. For example, the following path may appear in the Application Used To Perform Action box.
Change the path to the following path:
"c:\program files\internet explorer\iexplore.exe" (including the quotation marks).


6. Click OK, and then click Close.


7. Repeat steps 3-6 for the following registered file types:
URL:Gopher Protocol
URL:Hypertext Transfer Protocol
URL:Hypertext Transfer protocol with Privacy
URL:Internet Shortcut


8. Click Close.
Note If you follow these steps, you may receive the following prompt when Internet Explorer starts:
Internet Explorer is not currently your default browser. Would you like to make it your default browser?


Make sure that the Internet Explorer should check to see if it is the default browser check box is not selected under Internet Options, or the issue may occur again.



If you click Yes, the issue may occur again.





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